Frequently Asked Questions
Everything You Need to Know
Quick answers about tickets, the train, and what to expect on the night of your visit.
Tickets & Booking
What's the ticket policy?
All tickets are non-refundable. Tickets may be transferred to another night, but the transfer must be completed at least 24 hours prior to your departure time. Same-day exchanges aren't available, and reschedules aren't available for parties who miss their reservation or don't show up.
Can I change my reservation time?
Yes, if there’s a preferred time slot available. Please call the hotline at 270-674-5690.
How do I get in touch with a question?
Due to call volume, we recommend sending a message through our Talon Falls Adventure Park Facebook page. Phone calls may take 24 hours to be returned.
Dates & Hours
How early should I arrive?
The Adventure Park barn doors open at 4:30pm. The required check-in time is 30 minutes before your train departure. After check-in, take a short walk to the Christmas Barn or General Store to wait in the warm until you’re called up to the Train Depot. General admission is open 4:30pm–9:00pm.
North Pole Express
Will we get to meet Santa this year?
Yes – if you schedule a departure on the North Pole Express Train! You’ll visit Santa as he sits beside his sleigh, and our photographer will take photos of children in the sleigh.
Is it a real train?
The North Pole Express is an excursion train that runs on tires and travels about 5 miles an hour. It has an engine and 7 passenger cars, each with 3 rows holding up to 6 adults (or the equivalent). Smaller children may ride as lap riders. The cars have roofs and open-air windows – please dress for the conditions.
How long is the ride?
The train departs every 15–20 minutes, and the ride itself is about 15 minutes traveling through dazzling lights and holiday displays to the North Pole to see Santa.
What if I miss my train ride?
Come by the ticket booth and we’ll get you on a waiting list for a new boarding pass. Head to the Christmas Barn or General Store and wait for standby loading. If we’re already booked up, we’ll make an extra run at the end of the night after all other departures.
Does the train run when it's raining or snowing?
The train runs despite the weather – the cars have roofs and open-air windows, so please dress for the conditions. Santa’s room at the North Pole is heated! If the train is operating and you fail to redeem your ticket for your reserved night, tickets are forfeited (no refunds for no-shows). In the rare event the train is canceled or delayed for weather or mechanical difficulties, the ticket office will offer rain checks.
Accessibility & Location
Is there wheelchair access?
Our trains are vintage, so they don’t have all the features of modern trains – riders must be able to transfer to a train seat. We do our best to accommodate all riders. The Christmas Barn and General Store are wheelchair accessible.
Is stroller parking available?
Yes! There’s a stroller parking area at the Train Depot loading/unloading area for your convenience.
Talon Falls Christmas in the Country